We will send out the item(s) by the postal service you have selected within five working days unless otherwise notified. Should the delivery be urgent please telephone +44 (0) 7950 373 487 / +44 (0) 7711 669 562 and we can arrange a quicker / express delivery where possible.
Changes to your order can be made by you at any point while placing your order. Please review your order carefully before placing it. Once your order is submitted, we are unable to modify or cancel it. If you've selected the incorrect products, please review our returns procedures.
UK & Ireland -
We offer free UK delivery on orders over £200.
Please email us at email@example.com and we can arrange shipping via any standard / express service you choose to your destination.
We will be happy to make an exchange or refund your credit card for any purchase with which you are not completely satisfied within 7 days of the ship date. The item(s) must be returned unworn and in perfect condition bearing the tags and/or any special packing materials. Please ship back securely packed, insured and with a request for signature for your own protection.
Damaged/defect claims must be claimed within 5 business days (excludes weekends & holidays) of package arrival. Unfortunately we are unable to accept returns after 14 days from ship date.
To return your order, please post to: Torna Lucia, 165-169 Portobello Rd, London, W11 2DY.
We advise that you will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. We cannot accept responsibility for return orders which are lost in transit, so we recommend using a signed for, fully trackable service.
Please note promotional codes apply to full-price items only. All sale products are final sale. We will not be able to accept any returns or exchanges.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 working days.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted; there is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at INFO@TORNALUCIA.COM and we would be happy to help.
Unfortunately we are only able to replace items if they are defective or damaged. If you would like to exchange it for the same item, please send us an email at firstname.lastname@example.org and send your item to: Torna Lucia, 165-169 Portobello Road, London W112DY
If the item was marked as a gift when purchased and shipped directly to you, you should receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be posted to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.